Health outcomes improve

when the hospital care team includes family members

Imagine the improvements if we educate family caregivers

Hospitals, health plans, and clinicians have an existing, free resource that improves patient outcomes: the family caregiver.

More than 1 in 5 Americans is a family caregiver — an individual who helps a family member manage medical care, and more, without being paid.

See the data 

Studies show that health outcomes improve when the hospital care team includes the patient’s family members. Improved outcomes can mean fewer hospital days, emergency room visits, and preventable readmissions, plus enhanced patient experience and satisfaction metrics.

Drive clinician engagement and whole-person care

Family caregivers can support the whole-person approach to medical care delivery, help clinicians understand patient quality-of-life goals, and help patients make sound care utilization decisions.



Offer our programs to your staff

Choose a patient population to study. Provide programs or consultative services to your staff, patient families, or both. See how outcomes change.

We customize our programs to meet the needs of your organization. 

The Family Caregiver Advantage 


We teach family caregivers:


  • What to expect in the hospital

  • How to coordinate and get the best care for a family member during a hospital stay

  • How to plan for appropriate care after discharge to prevent readmission

The Artful Clinician  


We teach hospital and practice staff:


  • Easy ways to help family caregivers improve patient outcomes — without disrupting care delivery

  • Simple techniques for including family caregivers in preadmission, admission, transitions, and discharge​

Offer our classes to your family caregivers

Choose a patient population to study. See how outcomes change after you engage and educate your family caregivers. Beth Suereth teaches family caregiving classes through The Caregiving Years Training Academy.

1. How to Help Your Loved One in the Hospital  You Can Make a Difference

When a loved one is in the hospital, there’s a lot to manage. And it feels overwhelming. Get practical tips and tricks for managing the hospital experience and understanding the importance of your role as a family caregiver.

Hear about Beth’s caregiving experience and learn:

  • What to expect in the hospital

  • How to keep track of the details to prevent common hospital mistakes

  • How to prepare for care at home after the hospital stay and keep your loved one from going back!

2. When the Care Plan Becomes an End-of-Life Plan


It’s difficult to think clearly during the emotional stress of the end of life. Making an end-of-life plan in advance helps families understand a loved one’s wishes and avoid conflict during the final days. When you and your family know what to expect, you can keep the focus on bringing comfort to your loved one. Preparation will make it easier to handle your feelings, your family members, and the way you care for your loved one physically, spiritually, and emotionally. 

Hear Beth’s story about her father’s last days and learn about:


  • When and how to ask about geriatric specialists, palliative care, and hospice (the doctor may not mention these)

  • Making the most of the time that’s left to minimize regret in the future

  • Finding out what’s important to your loved one at this stage of life — it may be something you wouldn’t imagine!

New laws require hospitals to request family caregiver contact information

Forty-four U.S. states and territories have passed the Caregiver Advise, Record, and Enable (CARE) Act, legislation that requires hospitals to collect family caregiver data. Our goal is to work with hospitals as they create a cycle of teaching family caregivers how to improve health outcomes and reduce healthcare costs, then measuring and improving healthcare utilization and related success metrics.


As you identify family caregivers, hand each individual a guide — and a name tag that tells hospital staff to include this family member as part of the care team.

This version of our family caregiver guide to managing the hospital stay is written in the voice of the hospital. You can order this off the shelf or customize or co-brand it to promote patient- and family-centered care and help differentiate your organization.

Hospital guide to give to family caregiv

See data: How family caregivers improve patient outcomes

Founder and CEO

Beth Suereth

The Stevie  Awards

"The world's premier business awards"


Gold Stevie Award for Most Innovative Company

Most Innovative Company of the Year

10 or Less Employees

Caregiving Pathways


Most Innovative Woman of the Year

Business Services
Beth Suereth 

New York Metropolitan Area
Greater Boston Area

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